Practical answers about choosing, buying and looking after coffee, water and hot-water equipment for workplaces and homes. Where a question depends on a particular model, site or agreement, Café Perfection will confirm the detail rather than guess.
About Café Perfection
What is Café Perfection?
Café Perfection is a family-run coffee, water and workplace drinks supplier established in 2002. We supply equipment, ingredients and support for commercial customers, alongside an online shop and dedicated Home section.
Do you only work with businesses?
No. We support workplace and commercial customers, and we also sell coffee, ingredients, equipment and home beverage solutions through the online shop.
Can you help me choose a complete setup?
Yes. Our Solution Finder can help bring coffee, water, hot water, ingredients and related requirements together. For commercial projects, the team can then confirm the final recommendation and site requirements.
Coffee machines
Which coffee machine does my workplace need?
Headcount is useful, but the better starting point is drinks per day, peak demand, drink types, milk preference, available space and utilities. Tell us how the machine will actually be used and we can narrow the current range.
Do you sell bean-to-cup coffee machines?
Yes. Browse the current bean-to-cup range or use the Solution Finder if you want help narrowing the options.
Can I buy a commercial coffee machine online?
Some products are normal online purchases, while many commercial machines are deliberately quote-led. A quote-led product lets us confirm capacity, installation and site suitability before you commit.
Can I rent a coffee machine?
Rental is part of our commercial coffee-machine offering. Availability and terms depend on the equipment and requirement, so use the product enquiry route or contact Café Perfection for a tailored option.
Is renting better than buying?
Neither is automatically better. Renting can reduce upfront spend and may suit customers who value predictable support, while buying can suit customers who prefer ownership. The right route depends on budget, usage, support needs and how long the equipment is expected to stay in service. See our rental vs buying guide.
How often should a coffee machine be serviced?
The correct interval depends on the manufacturer, model, usage, water conditions and service agreement. Follow the machine-specific guidance rather than relying on one universal interval. See coffee-machine servicing for support.
Coffee, hot chocolate and ingredients
Do you sell coffee beans online?
Yes. Browse the current coffee-bean range for home or workplace use.
Which beans should I choose for a bean-to-cup machine?
Start with the flavour profile you enjoy and the drinks you make most often. Our guide to choosing beans for a bean-to-cup machine is a useful starting point.
Do you sell hot chocolate, milk powder, toppings, tea and matcha?
Yes. The current Ingredients range includes coffee, hot chocolate, milk and toppings, tea, matcha and related drink products.
Can you help estimate how much coffee or ingredient we need?
Yes. We can make a planning estimate from drinks per day, drink mix and machine type, but actual consumption varies by recipe, dose and machine settings. Any estimate should make its assumptions clear.
Can I subscribe to coffee beans or ingredients?
We support repeat-order planning and replenishment. A true checkout subscription is only available where the live product currently shows a subscription option. If it does not, see Ingredient Replenishment & Repeat Ordering or contact us about regular supply.
Water coolers and filtration
Do you sell water coolers?
Yes. Browse the current water-cooler range, including mains-fed and other commercial water solutions.
What is the difference between mains-fed and bottled water coolers?
A mains-fed system connects to the building water supply and avoids bottle storage. A bottled unit can suit locations where plumbing access is impractical. The right option depends on site access, usage, storage and service requirements. See our comparison guide.
Does a mains-fed cooler need plumbing?
Yes, it needs a suitable water connection. Exact plumbing, pressure, drainage and installation requirements depend on the product and site and should be confirmed before installation.
Do you sell undersink chillers, filters and installation kits?
Yes. The live catalogue includes undersink chillers, filters, plumbing and installation kits and related water accessories. Some commercial equipment is quote-led so its technical requirements can be confirmed first.
How often should a water cooler be sanitised or its filter changed?
There is no single interval that is correct for every system. Follow the specific machine and filter manufacturer guidance together with the relevant Café Perfection cleaning or service instructions. If you are unsure of the model, ask the team.
Hot water and tap systems
Do you sell water boilers and hot-water equipment?
Yes. Browse boilers and hot-water equipment. Many commercial units are quote-led so the site and technical requirements can be checked.
Do you supply tap systems?
Yes. Café Perfection supplies tap-system solutions for relevant commercial and home requirements. Use Tap Systems or the Solution Finder to explore the current options.
Can you help with a home coffee and water setup?
Yes. Our Home section and Solution Finder can help combine coffee, filtered or chilled water, hot-water and ingredient requirements. Final plumbing and electrical suitability should always be checked for the chosen equipment.
Installation, servicing and cleaning
Do you install commercial equipment?
Yes. Installation is part of Café Perfection's commercial service. Requirements can include space, power, water, drainage, filtration and access depending on the equipment. Our installation checklist explains the planning process.
Do you service coffee machines and water coolers?
Yes. We have dedicated routes for coffee-machine servicing and water-cooler servicing.
Where are the cleaning guides?
See User Cleaning Guides and the Cleaning & Care range. Machine-specific manufacturer instructions should take priority where applicable.
Can I repair a machine myself?
Safe user checks and routine cleaning can be appropriate where the instructions allow them. Internal electrical, refrigeration, plumbing or engineer-only repairs should be handled by a competent service engineer rather than attempted through general online advice.
Cashless workplace coffee
Can a workplace charge for drinks?
Yes. A workplace can consider free-vend, subsidised or paid-vend models depending on the site and equipment. Our free, subsidised or paid workplace coffee guide explains the options.
Do you support cashless coffee payments?
We can discuss cashless workplace-coffee setups. Exact terminal compatibility, merchant fees, hardware pricing and supplier-specific details need to be confirmed for the chosen machine and payment system.
Orders, quotes and support
Can I request a quote online?
Yes. Quote-led product pages and the commercial solution journeys provide enquiry routes. You can also contact Café Perfection directly.
Where do you deliver?
Delivery availability depends on the product and destination. Use the live checkout for shippable online products, or contact Café Perfection before ordering if the destination or equipment requires confirmation.
Can I return an online order?
Returns are governed by our current Refund Policy. Please use that policy for the latest eligibility, condition and timing requirements.
I have a problem with an existing order. What should I do?
Please contact Café Perfection so the team can look at the specific order. Avoid posting payment details or other sensitive information in a public message.
How do I contact Café Perfection?
Use the Contact Us page or call 0113 210 2809. If you are not sure what you need, tell us what you are trying to achieve and we will help narrow it down.
