User care · cleaning · service boundaries

Everyday care for your coffee and water equipment.

Choose your equipment to open a printable cleaning guide. Follow the current manufacturer instructions for your exact model.

Printable customer & service guides

Find a cleaning guide for your equipment.

These Café Perfection guides explain routine care, professional service scope and equipment-management principles. For an exact model, the current manufacturer instructions take priority where a specific procedure, dose, limit or safety step is required.
Water cooler user cleaning guideWater cooler user cleaningDaily and weekly external hygiene between service visits.Open / save guide → Water cooler professional servicing guideWater cooler professional servicingWhat planned sanitisation, filters and technical checks can include.Open / save guide → Coffee machine user cleaning guideCoffee machine user cleaningSimple user-care routines between scheduled service visits.Open / save guide → Coffee machine professional servicing guideCoffee machine professional servicingHygiene, preventative maintenance and performance checks.Open / save guide → Fresh milk coffee machine cleaning guideFresh-milk cleaningDaily milk-system care and a simple fridge temperature record.Open / save guide → Water boiler user care and servicing guideWater boiler care & servicingUser care plus professional inspection, descaling and filter support.Open / save guide → Multi-function tap user care and servicing guideMulti-function tap care & servicingFor hot, chilled, still and sparkling systems.Open / save guide → Compliance support for workplace coffee and water systemsCompliance support overviewHygiene, records, safety and audit-support boundaries.Open / save guide → How Café Perfection supports the equipment lifecycleHow Café Perfection helpsSurvey, installation, service, hygiene, records and ongoing support.Open / save guide →

Useful next steps

Keep the guide open. Find the supplies beside it.

Guides and brochures stay open with no email gate. Use these routes to find current care products, filters and ingredients. Check the selected product or machine instructions before ordering anything model-specific.

Shop routine-care products

Useful supplies, beside the guide.

Only use a cleaning or descaling product where the equipment instructions and product label permit it. Model-specific compatibility still takes priority over a convenient Add to basket button.
Water Cooler Sanitiser Spray

Water-cooler care

Water Cooler Sanitiser Spray

For compatible water-cooler contact points and external surfaces, as directed.
£11.99
Cleaning & careCurrent cleaning products and routine-care supplies.Browse cleaning & care → Replacement filtersBrowse current filter options, then check compatibility against the actual equipment.Browse filters → Ingredients & refillsCoffee, chocolate, matcha, milk powders and other current drink supplies.Shop ingredients → Plan the next reorderEstimate usage and a sensible restock rhythm without creating a subscription.Open reorder planner →

Use the guide. Don’t turn user cleaning into a repair.

Need the exact machine manual?

Use Customer Care’s machine-support search or the wider document library for model-specific manuals, brochures and instructions.

Find my machine →

Need a technical clean or service?

Internal sanitisation, component work and technical service belong with the correct professional route.

Servicing & coverage →

Practical advice from Café Perfection

Start with the exact equipment.

Find the make and model on the machine’s identification label or your order documents, then choose the relevant user or cleaning guide. General advice helps with routine care; the current manufacturer instructions for the exact equipment take priority.

Coffee machines, water coolers, boilers and taps have different cleaning and maintenance needs. Use the specified products and routines, and keep a simple record of cleaning, filter changes and service visits.

Urnex Tabz Z61 coffee equipment cleaning tablets, 120 tablets
Urnex Tabz Z61 Coffee Equipment Cleaning Tablets — 120 Tablets — view the product for its current specification and options.
When you need service or repair

If routine checks do not resolve the problem, note what happens, the error message and when it started. Send the model and site postcode through the service route. Leave internal electrical, pressure and refrigeration work to a suitably competent person.

More information

More information

Routine customer cleaning guidance for workplace coffee and water equipment. Always follow the equipment manufacturer instructions and product-label directions; tasks requiring technical access or engineering work should be referred to a competent service engineer.