Coffee. Water. Looked after.

Coffee and water support across the UK.

Equipment supply, installation, planned servicing and repairs—with a clear conversation about the machine, the location and what you need. We welcome enquiries across mainland Great Britain and review other locations individually.

01 · Coverage

Can we help at your postcode?

Check your location, then tell us what you need. Your planning answers come with you.

Clear scope before a visit.

Coverage depends on the exact equipment, the work required, parts and a suitable appointment. A postcode result is an invitation to enquire—not a confirmed booking, call-out price or response-time promise.

  1. Tell us the machine and location. Include the model, error message, site postcode and any access restrictions. A photograph can help identify the equipment.
  2. We agree the work. Confirm availability, the proposed visit, charges, exclusions and any parts or preparation needed.
  3. Keep the records. Retain the service report with the equipment's instructions and follow the agreed operating and maintenance routine.

Find documents for your equipment →

Service and breakdown support: what we cover and where.

Café Perfection supplies, installs and supports commercial coffee and drinking-water equipment. Established in 2002, we welcome enquiries from workplaces, hospitality, healthcare, education and home customers.

We welcome service and breakdown enquiries across mainland England, Scotland and Wales, including Leeds, West Yorkshire and the wider Yorkshire region. Tell us the site postcode so we can confirm the support available for your equipment and location.

Northern Ireland, the Scottish islands, Isle of Wight, Isle of Man, Channel Islands and other island locations are reviewed individually. Delivery coverage and engineer attendance are separate arrangements.

Which equipment can we help with?

  • Coffee machines: planned servicing, fault diagnosis, repairs and help with routine care for supported commercial machines.
  • Water coolers and drinking-water systems: servicing, sanitisation, filter replacement and repairs, including mains-fed and bottled equipment where supported.
  • Boilers, hot-water taps and undersink systems: installation and support enquiries reviewed against the make, model, utilities and work required.

We also welcome enquiries about equipment you already own. Give us the make and model first: support depends on the equipment, condition, parts availability and the work needed.

Illustration of a technician inspecting a coffee machine with service tools
Illustrative service setting. Support is agreed for your actual equipment and site.

Reporting a breakdown

Choose Breakdown / repair in the checker above. Your postcode and any saved planning information carry into the enquiry, ready for you to review.

Include the make and model, what has stopped working, the exact error message and when the problem began. A serial number, service history and access details are useful if you have them. It is fine to say you do not know the model.

We review the fault and agree the next step, any visit, parts and charges with you. A positive postcode result does not confirm an engineer appointment, a response time or that repairs are included in an existing agreement.

Report a breakdown

Planned care, installation and multiple sites

Planned servicing should suit the equipment, how heavily it is used and the manufacturer’s instructions. Ask about service visits, water-cooler sanitisation, filters and the daily cleaning your team should carry out between visits.

For installation or relocation, we check space, access, power, water, drainage where required and ventilation against the actual machine. For several sites, send the postcodes and equipment list together so we can review the requirement as a whole.

Equipment, installation, planned maintenance and breakdown support are itemised in the agreed quotation or service arrangement. We confirm scope, availability, exclusions and costs before work is booked.

Ask about planned servicing
Do you service equipment we already own?

Send the brand, model and service history. We will check whether we can support it and what information or parts are needed before agreeing the work.

Are servicing and installation included with a machine?

Only where your order or agreement includes them. Ask for equipment, installation, training, maintenance and exclusions to be itemised in the quotation.

Can several sites be discussed together?

Yes—send the site list, postcodes and equipment register so the requirements can be reviewed together. Scheduling and support arrangements still need agreeing for each location.

Prefer a real conversation?

Call 0333 335 7905 or email info@cafeperfection.com. For an urgent safety concern, stop using the equipment and follow your site's safety procedure; this website does not monitor emergencies.