Downloads & Resources
Find practical guides, brochures, planners and customer information in the main Café Perfection resource centre.
Customer care centre
Everything useful after installation, in one place.
Cleaning guidance, troubleshooting, service routes, useful downloads and fast reordering — organised around what customers actually need to do next.
Cleaning & Maintenance Guide
Routine care guidance that helps protect drink quality, hygiene and equipment reliability between engineer visits.
Cleaning & Care Products
Reorder compatible cleaning and care products for your workplace equipment.
Troubleshooting Before a Callout
Use safe first-line checks for common coffee-machine issues, then escalate if the equipment still needs attention.
Servicing & Coverage
Find planned maintenance, repairs, sanitisation and the right route for engineer support.
Contact Café Perfection
Need help with an installed machine, water system, order or commercial question? Send the team the details so we can route it properly.
Ingredients & Replenishment
Reorder coffee, chocolate, milk powders, instant products and speciality ingredients from the Café Perfection range.
Accessories & Consumables
Browse accessories and useful consumables that support the day-to-day drinks setup.
For equipment faults, leaks, electrical concerns or work beyond routine user care, stop using the equipment where appropriate and contact Café Perfection or the responsible service provider. Always follow the specific manufacturer instructions for the installed equipment.
Support by machine
Find support tied to the exact product.
Search configured models and open only verified documents attached to that product. If a file is not linked, use the product/model reference when contacting the team.
Coffee Machine
Café Perfection Apex 24 Bean-to-Cup Coffee Machine
Also known as: Apex 24No verified model document is currently linked. Use the product/model reference when contacting the team so the correct document can be confirmed.
Water Coolers
Café Perfection ArcticChill 108 Water Cooler
Also known as: Arctic Chill 108No verified model document is currently linked. Use the product/model reference when contacting the team so the correct document can be confirmed.
Boilers
Café Perfection 1000C Water Boiler
Also known as: 1000CNo verified model document is currently linked. Use the product/model reference when contacting the team so the correct document can be confirmed.
No matching configured model was found. Try a shorter term or contact the service team with the model shown on the equipment.
Before cleaning, opening or moving equipment
Use the current manufacturer instructions for the exact model. Isolate equipment only as those instructions require. Do not remove covers, work on electrics, pressure systems, refrigeration, gas, internal water components or other engineer-only areas unless you are competent and authorised.
Service & support