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Frequently Asked Questions

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Downloads & documentsPlanning tools
Frequently Asked Questions
Start with the useful bitFind guides, documents and planning tools for your coffee and water equipment.

How can we help?

Find the useful document or tool faster.

These shortcuts are deliberately task-led. The detailed page is still below when you want the full context.
Equipment
Brochures & documentsFind manuals and cleaning guides for your machine.
→ User care
Printable cleaning guidesCoffee, water, milk, boilers and taps.
→ Plan
CalculatorsDemand, usage and commercial planning.
→ Support
Customer CareMachine search, guides and fault routes.
→
FindStart with the job, not a folder.Planning, machine documents and user guides stay separated.
UseKeep the useful document beside the equipment.Printable guides are designed to be opened or saved directly.
ActMove from information to the next route.Every resource should lead to planning, a product, care or human help.
Workplace drinks planning resources

Quick answers

Start with the question, then go to the right part of the site.

Do you supply coffee machines as well as ingredients?
Yes. Café Perfection supplies commercial coffee equipment and everyday drink ingredients. Equipment can need a site-specific route; ingredients can normally be bought through the online store.
Can you help me choose a machine?
Use the Solution Builder or planning calculators to describe headcount, drinks, peak demand and site needs. For a final recommendation, the actual site and current product specification still need checking.
Where are the cleaning and user guides?
The User Cleaning Guides page links directly to printable coffee-machine, water-cooler, fresh-milk, boiler and tap guides. Customer Care also has model-specific document support where available.
Do you service coffee and water equipment?
Yes. Planned service and reactive support depend on equipment, location and the work required. Use Service Coverage or contact the team with the site and model.
Can I buy for home?
Yes. The Home & Everyday area keeps consumer shopping separate from the commercial equipment journey and includes Drink Finder, Coffee Match, quantity planning and other Home Lab tools.
How do I get a brochure or machine document?
Use Downloads & Resources. The document hub shows the machine resources that have been confidently matched to the current store product.

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