Service · cleaning · lifecycle support

Cleaning & Maintenance Guide

← Resources & Downloads Support & Maintenance Cleaning & Maintenance Guide A clean machine makes better coffee, lasts longer, and costs less to service. Follow this schedule and your machine will perform at its...

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Cleaning & Maintenance Guide
Start with the useful bitRoutine user care stays separate from engineer work, with a clear route when something is wrong.

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Support & Maintenance

Cleaning & Maintenance Guide

A clean machine makes better coffee, lasts longer, and costs less to service. Follow this schedule and your machine will perform at its best every day.

Important: Always refer to your specific machine's manual for model-specific cleaning instructions. This guide covers general best practice for bean-to-cup and traditional espresso machines.

Daily Tasks

  • Empty and rinse the drip tray and grounds container
  • Wipe down the steam wand immediately after each use with a damp cloth
  • Run a rinse cycle through the group head (most bean-to-cup machines do this automatically)
  • Wipe the exterior with a damp cloth — pay attention to the bean hopper lid and cup warming tray
  • Check the water tank level and refill if needed
  • Check the bean hopper and top up if low

Weekly Tasks

  • Run a full cleaning cycle using the machine's built-in programme (most bean-to-cup machines have one)
  • Remove and wash the drip tray, grounds container, and water tank with warm soapy water — rinse thoroughly
  • Clean the steam wand by soaking the tip in hot water and wiping with a damp clothBackflush the group head on traditional espresso machines using a blind filter and cleaning tablet
  • Wipe down the grinder chute if accessible
  • Check the water filter indicator and replace if due

Monthly Tasks

  • Descale the machine using the manufacturer's recommended descaler — follow the programme exactly
  • Deep clean the milk system: run a milk cleaning solution through the frothing circuit
  • Remove and soak the brew group (if removable) in warm water for 30 minutes
  • Clean the bean hopper with a dry cloth — do not use water or detergent
  • Inspect all seals and gaskets for wear — replace if cracked or leaking
  • Log the service in your maintenance record

Annual / Professional Service

  • Full engineer inspection and service
  • Replacement of wear parts: group head seals, shower screens, brew group components
  • Internal descale and deep clean of boiler and heat exchanger
  • Grinder calibration and burr inspection
  • Safety check of electrical components and water connections

Our service contracts cover all of the above — contact us to discuss a maintenance plan for your machine.

Cleaning Products We Recommend

  • Cleaning tablets — Use the brand recommended by your machine manufacturer
  • Descaler — Citric acid-based descalers are safe for most machines; avoid vinegar
  • Milk cleaner — Specialist milk circuit cleaner for machines with automatic milk systems
  • Microfibre cloths — For exterior cleaning without scratching

Take the hassle out of maintenance

Our service contracts cover everything — scheduled engineer visits, parts, and emergency callouts — so your machine is always in perfect condition.

Get a Service Quote →

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Useful before you choose

Make support easier before you need it

The model, the symptom and the right information help avoid an unproductive first conversation.

Identify the equipment

Have the make, model and serial or asset reference ready. Describe what changed and record any exact on-screen message.

Separate user care from repairs

Use the model’s instructions for routine cleaning. Do not open equipment or bypass safety controls to follow a generic guide.

Agree the scope

Ask what an assessment, visit or service includes, whether parts are separate and which access or site arrangements are needed.

Can one cleaning guide cover every machine?

No. Use the instructions matched to the exact model and cleaning product. A general checklist supports routine record-keeping, not a replacement repair procedure.

What can I send with a fault report?

Your postcode, equipment reference, a clear description and a photograph of the display or external symptom. Do not remove covers to take photographs.

Request equipment support