Normally a user task
External cleaning, drip trays, waste bins, normal ingredient filling and the documented user-cleaning programme for the exact machine.
Shop cleaning & care →Customer Care · find the right route first
Help with the equipment you actually have.
Open a user guide, find model-specific documents, do safe first-line checks or send the team the fault details. Customer Care should move you forward — not send you round the same page.
Printable customer & service guides
Open the guide you need. No support-page loop.
These Café Perfection guides explain routine care, professional service scope and equipment-management principles. For an exact model, the current manufacturer instructions take priority where a specific procedure, dose, limit or safety step is required.
Water cooler user cleaningDaily and weekly external hygiene between service visits.Open / save guide →
Water cooler professional servicingWhat planned sanitisation, filters and technical checks can include.Open / save guide →
Coffee machine user cleaningSimple user-care routines between scheduled service visits.Open / save guide →
Coffee machine professional servicingHygiene, preventative maintenance and performance checks.Open / save guide →
Fresh-milk cleaningDaily milk-system care and a simple fridge temperature record.Open / save guide →
Water boiler care & servicingUser care plus professional inspection, descaling and filter support.Open / save guide →
Multi-function tap care & servicingFor hot, chilled, still and sparkling systems.Open / save guide →
Compliance support overviewHygiene, records, safety and audit-support boundaries.Open / save guide →
How Café Perfection helpsSurvey, installation, service, hygiene, records and ongoing support.Open / save guide →
Safe first checks
Useful things to check before a callout.
These are deliberately external, user-safe checks. Don’t remove panels, bypass safety devices or carry out internal electrical, refrigeration, pressure or water work.
The machine will not start
Check the normal user power switch, the visible power supply and whether the display shows a message. Photograph any error code. If power, water or safety is uncertain, stop and send the details to Café Perfection.
The drink quality has changed
Check the correct ingredient is loaded, the user-cleaning routine has been completed and the water supply is normal. For bean coffee, note the beans in use and when the change began rather than changing technical settings at random.
Water flow or temperature looks wrong
Check obvious external supply issues and any normal user indicators. Don’t open the unit or adjust internal plumbing. Send the model, location and symptom through the fault route.
A cleaning message is showing
Use the current user instructions for that exact model and the correct approved cleaning product. If you do not have the model guide, use the machine-support area or contact the team before improvising.
User care and engineer work should stay separate.
Normally a professional task
Internal sanitisation, electrical work, refrigeration, pressure systems, internal plumbing, component replacement, technical diagnosis and manufacturer service procedures.
Plan service / coverage →Find the exact equipment
Machine-specific user guides, documents & support
Search the machines configured in Customer Care. Where a current model-specific file is attached, open it directly; otherwise use the relevant Café Perfection general guide and ask us for the exact manual if needed.
Coffee Machine
Apex 24 Bean-to-Cup Coffee Machine
Also known as: Apex 24These are general Café Perfection care/service guides, not a replacement for the current manufacturer instructions for this exact model. For a model-specific manual or specification, send us the product/model reference and we’ll confirm the correct document.
Water Coolers
AA First ArcticChill 108 Water Cooler
Also known as: Arctic Chill 108These are general Café Perfection care/service guides, not a replacement for the current manufacturer instructions for this exact model. For a model-specific manual or specification, send us the product/model reference and we’ll confirm the correct document.
Boilers
AA First 1000C Water Boiler
Also known as: 1000CThese are general Café Perfection care/service guides, not a replacement for the current manufacturer instructions for this exact model. For a model-specific manual or specification, send us the product/model reference and we’ll confirm the correct document.
No matching model was found. Try a shorter search or contact the service team with the model shown on the equipment.
Before cleaning, opening or moving equipment
Use the current manufacturer instructions for the exact model. Isolate equipment only as those instructions require. Do not remove covers, work on electrics, pressure systems, refrigeration, gas, internal water components or other engineer-only areas unless you are competent and authorised.
Service & support
Customer care
Start with Café Bot for the quick stuff.
Find help with cleaning, products and planning. Contact our team for engineer support, order questions or advice about your exact machine.
A little help choosing your next step.
I can use your saved Solution Builder setup, point you to the right planning tool, guide or support route, and hand a useful brief to the team when exact specifications need confirming.
More information
Find user guidance, cleaning support, troubleshooting routes, servicing information and ways to contact Café Perfection for equipment support.